You can log in with Google, Microsoft or email and password. Use the same method you used when you signed up.
If you are already logged in, Settings → Your profile shows which method your account is registered with.
I do not receive an email when I select “Forgot password”
If you signed up with Google or Microsoft, you may not have a separate Cobrief password. “Forgot password” in Cobrief does not reset your Google or Microsoft password.
Go back to the login page and choose Google or Microsoft, as you did when you signed up.
Check that you select the correct account with your login provider.
If you have forgotten your Google or Microsoft password, use their password recovery options. For a work account, your IT administrator can help.
If you use email and password in Cobrief, check the email address and your spam folder. Contact us if the email still does not arrive.
You do not need to create a new Cobrief account to resolve a login problem. Contact us if you are unsure which method you used.
Two-step verification when logging in
Two-step verification adds an extra check when you log in, such as an approval on your phone.
Cobrief has no separate setting for enabling two-step verification. If you use Google or Microsoft, set it up with that provider:
Google: Open your Google account's security settings and enable two-step verification. Follow Google's guide.
Personal Microsoft account: Enable two-step verification in the account's security settings. Follow Microsoft's guide for personal accounts.
Microsoft work account: Register a verification method under security info. Your company's settings determine which methods you can use. Follow Microsoft's guide for work and school accounts, or ask your IT administrator for help.
Extra verification with Google or Microsoft applies when you log in through that provider. It does not add two-step verification to a separate email and password login in Cobrief.
Microsoft login and SharePoint are two separate connections
Logging in to Cobrief with Microsoft does not automatically connect your company's documents. The SharePoint integration is connected separately and requires a Microsoft work account. A personal Microsoft account does not provide this access.
Add email and password to an existing account
If you use Google or Microsoft, you can link a password login to the same account:
Log out of Cobrief.
Select Sign up on the login page.
Use exactly the same email address as your existing account and choose a password.
Verify your email address using the link you receive by email.
Follow the steps to link to your existing account. Confirm ownership by logging in with the original Google or Microsoft account.
Once linked, you can use both login methods. Contact us if you are not offered the option to link to the existing account.
I want to change my email address
You cannot edit your email address under Your profile. Contact us before creating a new account or removing the old one. Explain that you want to change your email address and keep your existing work and access.
Inviting another email address creates a new user. Assignments, tasks and history are not automatically transferred to the new user. This is therefore not a way to change the address of your existing account.
Having a colleague take over as administrator is a separate task. See Roles and permissions in Cobrief. Check that your colleague has access before removing the old user.